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Listen Up! Bank Customers Want to be Heard
Like many bankers I know, my chosen profession was not the result of some well thought out plan or career aspiration that I had growing up. After three years of tossing pizzas in college, a part-time...
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3 Components of a Service Culture
There’s been a lot of discussion lately about horrible customer service experiences, ranging from frustrating recorded calls to military veterans’ treatment delays in the VA hospital system. In these...
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